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Cat Play & Activity

20 products

    Pet Pop

    • Where can I check my order status?
      You can track your package using the NZ Post tracking number we provide. Simply enter it on the NZ Post website. If you haven’t received your tracking code, feel free to contact us through the website.
    • Do you ship across New Zealand?
      Yes! We ship nationwide across New Zealand, including both North and South Islands. Auckland pickup is also available.
    • How should I clean plush pet toys?
      Most plush toys can be hand-washed with mild detergent and warm water. Gently squeeze out excess water and air-dry completely before giving them back to your pet.
    • What items are eligible for return?
      Only defective products are eligible for return. Returns must be made within 7 days from the date of purchase. The item must include the original packaging, a copy of the invoice, and a detailed reason for return, and must be pre‑paid before sending.
    • What shipping options does Pet Pop offer?
      We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. Delivery times may vary based on your location.
    • How can I get in touch with Pet Pop's customer support?
      You can reach us via email at petpopnz@gmail.com or use the contact form on our website for any inquiries or support needs.
    Information:

    Email 

    petpopnz@gmail.com

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    Phone: 274104974

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    Customer service time:(Monday to Friday, 9:30am to 5pm)

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    Office: 43 B Normanton Street, Glenfield

    Auckland , New Zealand

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