Pet Pop
SHIPPING
Please note that all our orders are dispatched from the AUCKLAND Storage, please pay attention to select postage at checkout.
Our product will be delivered by NZ Post carrier. We will only deliver products ordered through the site to a location where we can provide delivery services. We do not ship dangerous or restricted goods. We recommend you be present to accept the delivery of your order.
Delivery times for small items is 1 to 5 working days and large items 3 to 5 days (+ extra 2-3 days for rural addresses) . Please make sure to select correct shipping option to avoid delay in despatch of your order. If you live in a rural address, we recommend getting your products delivered to you work/family/friend at a non-rural address to receive your parcel faster.
If any questions please contact us for a shipping fee quote and we do not deliver to PO Boxes.
Shipping Policy
We currently ship within New Zealand only.
Processing time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery timeframes
Estimated delivery times are:
Auckland: 1–3 business days
North Island: 2–4 business days
South Island: 3–6 business days
Delivery timeframes are estimates only and are not guaranteed.
Tracking
Once your order has been shipped, a tracking number will be emailed to you. Customers are responsible for monitoring the tracking information.
Courier responsibility
After dispatch, delivery is handled by the courier provider. We are not liable for courier delays, weather disruptions, or operational issues outside our control.
Incorrect address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout.
Authority to leave
If the courier leaves the parcel at the delivery location according to their procedures, the parcel will be considered delivered.
Missing parcels
If tracking shows delivered but the parcel cannot be located, customers must contact the courier first and check the surrounding property (mailbox area, front door, neighbours, and safe drop locations). We will assist with a courier investigation where appropriate.
Damaged parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photos of the parcel and packaging so we can assist with a claim.
Rates
FAQs
-How long does the shipping take?
A:Our courier comes every day at around 1:30 pm, so if you order before that time, your order will be shipped the same day and it should get to you in 1-5 working days. Rural delivery can take up to 3 days extra. Once we send your parcel out, you will receive an email with your tracking number. Please keep an eye on the tracking and contact us or NZ POST Couriers directly in case your parcel hasn’t been delivered within our standard delivery time frame so we can make sure it gets to you in time.
-Do you do overnight delivery?
A:We can’t guarantee that your products will get to you overnight. We recommend letting us know in the comments with your order when you need your products by so we can put an urgent sticker on your package, but we still can’t 100% guarantee overnight delivery as it is out of our control once the courier has the goods.
-Can I pick up my online order?
A:Yes, We are online based business, located at North Shore Auckland, our pick up address is Wairau Valley North Shore（Please leave your phone number if you choose to pickup option）
Time available: Mon - Fri : 9:30am - 2:00pm, 4pm - 6pm.（Hours of pickup are subject to change, please contact us before you come to pickup （TXT Only))
